At EliteHandwear, we value every customer and are committed to delivering your ordered gloves as quickly and reliably as possible. This policy outlines everything you need to know about how we process, ship, and track your order.
1. Order Processing
- Timeframe: 1–2 business days (excluding weekends and public holidays).
- After payment verification, you will receive a confirmation email. Our team then inspects and packs each pair of gloves to ensure perfect quality before dispatch.
2. Shipping Methods & Delivery Timeframes
We offer Standard Shipping for all orders. For customers in our primary markets, delivery typically takes:
| Region | Estimated Delivery Time (business days) |
|---|---|
| United States | 7–12 |
| United Kingdom | 7–12 |
| European Union (Germany, France, Italy, Spain, etc.) | 7–14 |
Note: These are estimates. Actual delivery may vary due to customs clearance or unforeseen events.
At this time, we do not offer expedited shipping options, but we are working to introduce them in the near future.
3. Shipping Rates
- Orders under $15** – a flat shipping fee of **$3.99 applies.
- Orders of $15 or more – free standard shipping (as a thank‑you for larger purchases).
Important: The total you pay covers product costs and shipping charges (if any). You are not responsible for any import duties, customs fees, or VAT – we cover those on our side.
4. Eligible Destinations
We ship to most countries worldwide. Our primary focus and fastest service are for customers in:
- 🇺🇸 United States
- 🇬🇧 United Kingdom
- 🇪🇺 European Union (all member states)
If your country is not listed above, please proceed with your order – we likely still deliver to you. In rare cases where we cannot ship to a specific location, our customer service team will contact you promptly.
5. Logistics Partner & Carrier Selection
Our system automatically selects the most suitable shipping carrier based on:
- The sales platform (e.g., our website, marketplaces)
- Item size and weight
- Destination address
We work with trusted international carriers such as DHL, FedEx, UPS, and local postal services to ensure reliable delivery.
- PO Box Addresses: If you provide a PO Box, our system will verify carrier compatibility. If the selected carrier cannot deliver to PO Boxes, we will reach out to you to update the address or cancel the order – your choice.
6. Order Tracking
- Once your order is shipped, you will receive a shipping confirmation email containing a tracking number.
- Tracking information usually becomes available within 72 hours after you receive that email.
- You can track your shipment anytime via our “Track Order” page on our website.
- If the tracking shows no updates after 72 hours, please contact us at [email protected] – we will investigate immediately.
7. Potential Delays
While we strive for on‑time delivery, certain circumstances may cause delays:
- Weather events – heavy rain, tornadoes, floods, earthquakes, etc.
- Local factors – strikes, national holidays, large international conferences, or regional disruptions.
- Peak seasons – high shipping volumes, flight or personnel shortages at logistics hubs.
We appreciate your patience and will keep you informed via email if we anticipate significant delays.
8. Contact Us
If you have any questions about this policy or your specific order, please reach out:
- Address: RM.517, NEW CITY CENTRE, 2 LEI YUE MUN ROAD, KWUN TONG, HONG KONG
- Phone: +852 7638 7391
- Email: [email protected]
Our support team is ready to assist you.